Update Heineken Experience with Prestop order kiosks

The Heineken Experience in Amsterdam attracts more than 1.1 million visitors annually. At the Bottle Your Own attraction, one in five visitors buys a personalized beer bottle. To make it even easier for visitors to order a personalized beer bottle, the Bottle Your Own attraction has been expanded with 14 new order kiosks from Prestop with a 24" touchscreen and an updated version of the Bottle Your Own App.

The biggest challenge: expanding payment options

The biggest challenge of this project was to expand payment options. Visitors can place an order via the order kiosk and pay directly via the Adyen payment terminal with a bank or credit card. It is also possible to pay via a QR code (linking with Global Ticket API), this allows Heineken to sell combi and VIP tickets. The QR code scanner and Bottle Your Own App make other payment options (based on scanning) possible in the future. For example, paying with your smartphone. Of course, visitors can still pay in cash in the Heineken Experience shop.

New animation

In collaboration with an animation studio, Prestop has provided a digital animation for the Bottle Your Own attraction of the Heineken Experience. Someone who orders a bottle sees an animation in the same room (on a 42" 4K display) and in the animation the bottle is (real-time) virtually labeled and given the given name. Unique in this animation is that the scale, lighting and color temperature are the same as the real bottles, which are also there in the filling machine. It is extremely important that the animation runs smoothly (with overhead), therefore we have supplied a PC with the latest Intel Core i7 and two Nvidia video cards.

Security and remote management

In a public space it is important that the software always runs safely. The computers run with Windows 10 LTSC (Windows Embedded) operating system with SiteKiosk, which further protects and monitors the OS. SiteKiosk reports to the SiteRemote Server, this is an online management system that proactively sends messages to responsible persons such as the status of the connection, printer and system. Via SiteRemote we can also provide/push new software to all order kiosks. With SiteRemote we can also see if a kiosk is offline. For example, if there is no connection with a payment provider, QR code API or printer. We can also provide remote support with our own remote desktop management via Log-Me-In, so we can troubleshoot remotely.

More information

Do you want more information about Heineken kiosks, order kiosks, self service kiosks or other interactive solutions? 

Contact us! Phone: +31(0)499-367 606  |  Email: sales@prestop.nl