ANWB order kiosk results far exceed expectations

Tuesday 15 May 2018

Customers visiting an ANWB store can use the order kiosk to search, order, and pay directly for a product. They can even arrange for free delivery to their home address. So if a product isn't in stock in the store it can still be ordered via the order kiosk. This reinforces the ANWB's omnichannel strategy, and helps sales staff reduce declined sales. 

ANWB joined forces with Prestop to develop and implement the order kiosk. For the ANWB it was key that everything could be done by one supplier: hardware, link-up to the payment terminal, installation and management.

Prestop developed, produced and installed these iconic order kiosks in 85 ANWB stores. 

 

information kiosks  case

Significant increase in turnover after installation ANWB order kiosks

The ANWB has seen a significant increase in turnover in the first quarter of 2018 since the introduction of the order kiosks. This trend is continuing. An important point is that the ANWB shrank from 87 stores in 2017 to 83 in 2018, yet the increase in turnover was still realised even with 5 fewer stores.

Good cooperation is vital

The ANWB is full of praise about the cooperation with Prestop. Besides the design of the order kiosk that Prestop developed entirely with their own branding, the well-conceived combination of hardware and software actually ensured the ANWB's targets were exceeded. Robin de Bruijn of ANWB: “The fantastic results since the introduction of the order kiosks far exceed expectation!”.

Results ANWB order kiosks 2018 - 2019

Bring long tale to the store

Would you like to bring your webshop to the store? Or do you want to know more about order kiosks, shop-in-shop and omnichannel solutions? Sales, lease, customization, software and complete project management is not a point for Prestop.

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