Prestop order kiosks in all Prénatal stores.
Prénatal was founded in 1959, in the Netherlands, and is the largest specialist of products for mother and child. Prénatal has city stores, megastores and a webshop with a large assortment.
How they came into contact with Prestop
Prénatal was looking for a specialist in the field of interactive solutions. They were specifically looking for a solution that contributes to their omnichannel strategy and preferred a single party that takes care of everything and arranges projects from A to Z, both for software and hardware. On our website they saw various cases of retail customers and that was reason enough to visit our Interactive Experience Center.
Point at issue
Daniel Dunk, Ecommerce Manager at Prénatal says: "For the Prénatal stores we were looking for a solution that contributes to our omnichannel strategy and helps our staff to provide a better service to our customers.
After visiting the Interactive Experience Center at Prestop, we were absolutely sure that we wanted to place order kiosks in the stores."
Prénatal has chosen to place a Prestop order kiosk in all 46 stores. The kiosk has a 24' PCAP edge-to-edge touchscreen with built-in barcode scanner and payment terminal. To view the product page of the webshop, customers can scan articles at the order kiosk and pay directly. Customers can email the product page (URL) to themselves and sign up for the newsletter via a form.
"Prestop takes care of everything, the hardware, skin design and safe display of web shop with SiteKiosk, link with payment terminal and barcode scanner, support and management of the order kiosks. For Prénatal they even provided the planning and organization for the total rollout of the kiosks."
Daniel Dunk - Ecommerce Manager Prénatal
Day to day operations.
Prestop has completed the rollout by placing an order kiosk in all 46 Prénatal stores. In some megastores there are even two order kiosks! The Prénatal webshop is displayed on the kiosk, with the complete range of Prénatal and its premium brands, from the smallest need to a complete children's room. The kiosk is used to view the complete assortment and to order an item that is not in stock in the store. Often, a total baby set is ordered and paid for via the order kiosk. The customer never has to worry about whether it will fit in the car and it will be delivered free of charge.
Interactive Experience Center.
Prestop has the largest Interactive Experience Center in Europe. Also now you are welcome in our Interactive Experience Center, at Ekkersrijt 4611 in Son en Breugel. We also give digital tours via Skype, Zoom or Teams. Via more than 16 webcams we let you watch live and let you "walk with" our specialists through our Interactive Experience Center. The images are shown live via multiple camera positions and you can ask questions directly from home. Questions about our interactive solutions, but also how we see the future. Solutions that can be used immediately during and after this crisis.