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Schiphol self-service information point
Watch the Schiphol video about their new information kiosks.
Schiphol improving information provision with self-service information points
Amsterdam Airport Schiphol is enhancing its communication channels to deliver improved assistance to passengers within the terminal. In addition to existing contact options such as phone, email, chat apps, and social media platforms like WhatsApp, Facebook Messenger, X, and Instagram, Schiphol has introduced self-service information points located at different spots in the terminal to further assist passengers.
Schiphol self-service information points are part of omnichannel strategy
Passengers are able to use the self-service information points to check their flight details, access airport maps, and find answers to frequently asked questions. For more complicated inquiries or issues, passengers can speak with a Schiphol staff member through a video call. If necessary, a mobile assistant will be available to provide on-the-spot assistance to the passenger.
Installation of self-service information points by Prestop
Prestop and BIS|Econocom are partner for the entire project, from advice and design to the production and installation of the self-service information points. We designed the Schiphol information point and to realize the organic form we opted for a kiosk made of steel and covered with HI-MACS (also known as Corian). Prestop built-in a 32” PCAP touchscreen and other hardware such as a barcode scanner, microphone, window speakers and webcam behind glass. Schiphol has developed web-based software, which is securely displayed via SiteKiosk. The result: a unique self-service information point for Schiphol.
95% of users are satisfied.
Prestop has recently installed self-service information points and conducted thorough hardware and software testing, including the video call option. In May, the majority of passengers used the self-service information points to check their flight details or view airport maps. A user survey indicated that over 95% of respondents were satisfied with the self-service points.
Customer surveys have shown that passengers prefer increased digital communication with Schiphol through various online channels, regardless of their location. It's important to note that passengers also value the option of speaking with a staff member in person.
More information
Do you want more information about information kiosks, interactive information points or self-service kiosks?
Contact us! Phone: +31(0)499-367 606 | Email: sales@prestop.nl | Request customization
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